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SAP Knowledge Base Article - PreviewSymptom
- Reply emails containing only the word "unsubscribe" are categorized as "Unknown" instead of "Unsubscribe".
- Uncertainty about which keywords are recognized and mapped to each reply category.
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Environment
- SAP Engagement Cloud - Enterprise Edition
- SAP Engagement Cloud - Emarsys Edition
Product
SAP Emarsys 1.0
Keywords
reply management, unsubscribe, unknown category, unsubscribe category, single-word reply, email reply categorization, false positives, unsubscribe link, misclassification, reply categories , KBA , CEC-EMA-EM , Email , Problem
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