SAP Knowledge Base Article - Preview

3748395 - How to prevent the "Assigned To" from being auto-populated during Case creation

Symptom

  • When a case is created, the "Assigned To" field is automatically populated with the employee who created the case.
  • The requirement is to configure the system to allow the "Assigned To" field to remain blank during case creation.


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Environment

  • SAP Service Cloud Version 2
  • SAP Service Cloud and SAP Sales Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

assigned to, auto assignment, auto-populate, case creation, blank assigned to, party schema, determination rule, from sign-in user, processor, case owner, disable auto-assign, service cloud v2, agent desktop, case management, assignment rules , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-PAP , Party Processing for SAP Sales/Service Cloud , Problem

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