3748506 - Mass recall statements file upload shows "the file has been uploaded" but process does not start

• The "Mass Recall Statements" feature is not working as expected when using the CSV file upload method after the 1H 2026 release.
• The system displays the message "The file has been uploaded," but the process does not proceed further.

SAP SuccessFactors Compensation

1. Navigate to the Recall Statements section of the target compensation statement template.
2. Select Recall by import file and choose to recall by usernames or user IDs.
3. Upload the file by user ID.
4. Attempt to start the recall process.
5. Observe: The system displays "The file has been uploaded," but no further processing occurs.

After importing the file, the "Recall Statement" button was not clicked.

1. Upload the CSV file in the Recall by import file option.
2. After the upload confirmation appears ("The file has been uploaded"), click the "Recall Statement" button to initiate the recall job.

refer to: Mass Recall Statements by File Upload | Help Portal

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