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SAP Knowledge Base Article - PreviewSymptom
When a ticket e-mail workflow is triggered successfully,Emails are displayed twice in the Timeline tab instead of once.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
duplicate email, workflow, ticket timeline, email sent twice, two emails, interaction timeline, workflow rule, main address, recipient address.twice,duplicate. , KBA , LOD-CRM-WKF , Workflow , LOD-CRM-SRP , Service Request Processing , Problem
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