SAP Knowledge Base Article - Preview

3748520 - E-mails are sent twice by workflow and appear duplicated in ticket timeline

Symptom

When a ticket e-mail workflow is triggered successfully,Emails are displayed twice in the Timeline tab instead of once.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications all versions

Keywords

duplicate email, workflow, ticket timeline, email sent twice, two emails, interaction timeline, workflow rule, main address, recipient address.twice,duplicate. , KBA , LOD-CRM-WKF , Workflow , LOD-CRM-SRP , Service Request Processing , Problem

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