Symptom
- When third‑party cookies are allowed in the browser, using Proxy shows the message: "There's an active session on another tab. If you have any unsaved data on this page, close this message and copy the data. Then, close this tab."
- After the warning, a page displays: "The requested operation is not available. You are not authorized to access the functionality you have requested."
- When third‑party cookies are blocked, Proxy works but affects Story Reports access
Environment
SAP SuccessFactors HCM Suite
Reproducing the Issue
- Access the system
- Go to Proxy Now
- Proxy as any user
- Observe the popup: "There's an active session on another tab. If you have any unsaved data on this page, close this message and copy the data. Then, close this tab."
- After redirect, observe: "The requested operation is not available. You are not authorized to access the functionality you have requested."
Cause
Misconfigured Learning SSO endpoints for Assertion Consumer Service and Logout URLs.
Resolution
- Review the Learning SSO configuration in the identity provider/provisioning for SuccessFactors Learning (Authorized Assertion Consumer Service and Logout settings)
- Update the endpoints to the correct Learning paths:
-
- Assertion Consumer Service must end with /learning/saml/SSO
- Logout URL must end with /learning/saml/SingleLogout
- Save and propagate the configuration
- Clear browser cache and cookies
- Ensure third‑party cookies are allowed (required for Story Reports)
- Sign in, open Story Reports to confirm access, then use Proxy Now to proxy as a user and verify the warning no longer appears and access is authorized
See Also
3285377 - User receives warning when accessing multiple SuccessFactors instances from same browser
Keywords
proxy, active session on another tab, third-party cookies, story reports, report center, learning sso, saml, assertion consumer service, singlelogout, ias, multiple sessions warning, proxy error, authorization error, redirect to login, sac story , KBA , LOD-SF-PLT-PRX , Proxy , Problem
Product
SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors Platform all versions
SAP Knowledge Base Article - Public