SAP Knowledge Base Article - Preview

3748714 - Invoice cancellation payment methods not available in SAP event ticketing

Symptom

  • The "Cancellation Payment Method" list does not display all payout types that are defined in the company.
  • The problem prevents the reversal of an affected invoice in the back office because the required invoice payment option is not offered.


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Environment

SAP Event Ticketing - backend

Product

SAP Event Ticketing, cloud edition all versions

Keywords

cancellation payment method, invoice payout missing, credit payout missing, online payment only, split payment, mixed payment, cash payout, gift card payout, refund configuration, payment administration, backoffice cancellation, additional payment methods, invoice cancellation, payout methods, ticketing cancellation , KBA , IS-SE-ET , SAP Event Ticketing , Problem

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