SAP Knowledge Base Article - Public

3748912 - Error - "Sender and Receiver Relationship is Not maintained" in SAP Manage Message Portal

Symptom

EPCIS messages are shown as Error or Failed status with the Status Description - the sender and receiver relationship is not maintained in Manage Message Portal.

Environment

SAP Traceability Hub

Cause

The valid connection exists between the message sender and receiver in SAP Traceability Hub.

Resolution

To prevent EPCIS message failures, ensure that a valid sender–receiver relationship is established before sending messages.

  • Verify that the Sender and Receiver have an active connection in SAP Traceability Hub in Manage Connection Application.
  • If the connection must be established manually, contact the respective Technical Manager(TIM)/Customer Success Manager(CSM) and Technical Engineer(TIE) team.
  • If the connection is established via self-onboarding:
    • Check the invitation status.
    • Ensure the connection status is Connected before sending EPCIS messages.
    • If the status is Open, contact the invited partner to accept the invitation.
  • Once the connection status is confirmed as Connected, reprocess or resend the message.
If the issue persists, create a support ticket under component IS-LS-TH at https://support.sap.com

See Also

KBA 3394387- Messages On Hold - SAP Information Collaboration Hub for Life Sciences

Keywords

EPCIS message failed, Sender receiver relationship not maintained, SAP Traceability Hub, US DSCSA Transaction Information Exchange, Partner connection, Self-onboarding, Supply Chain Partner Collaboration
, KBA , IS-LS-ICH-NET , SAP ICH for Life Science Message Exchange Issues , IS-LS-TH , SAP Traceability Hub , IS-LS-ICH , SAP Traceability Hub , Problem

Product

SAP Traceability Hub all versions