3749153 - Object Work List (OWL) Shows "(--)" Instead of Total Count in Header

In BO OWLs, the total number of items may display as “(--)” and only appear after applying filters, when the result set is small, or after clicking refresh.

SAP Cloud for Customer

1. Navigate to a Work Center View that uses an OWL (e.g., Tickets → All Tickets).
2. In Personalization/Adaptation, set the OWL’s Max Rows to a low number (e.g., 5).
3. Clear filters or apply broad filters so that the list would match more than 5 records (e.g., > 5).
4. Execute the search. Observed: The OWL lists up to 5 rows (as per Max Rows), and the header shows “(--)” instead of the total.
5. Narrow the filters so that only a small set matches (e.g., ≤ 5). Observed: The OWL may now show the numeric total in the header (when the backend provides it).

Cause By design for performance protection in C4C v1 OWL:

• The OWL floorplan returns up to a configured maximum number of rows (Max Rows/Max Hits).
• When the actual number of matching records exceeds this limit or when the backend avoids running an expensive total-count operation, the service does not provide an exact total to the UI.
• In such cases, the UI displays “(--)” to indicate that the exact total is not available.
• When the number of matching items is less than or equal to the Max Rows and the backend calculates the count, the OWL can display the numeric total.

There is no global switch in C4C to force OWLs to always compute and display totals. This is working as designed to protect performance.

 OWL, Object Work List, total count, (-), performance, Max Rows, C4C, floorplan, backend count, large datasets, cloud for customer , KBA , AP-RC-MOB-UIF , Responsive UI , How To