SAP Knowledge Base Article - Preview

3749166 - All reports stuck in pending state (samples and with run now)

Symptom

  • Reports remain in Pending state in the Central Management Console;
  • Multiple report instances are stuck in Instance Manager;
  • "Run now" also gets stuck on pending, the same happens for sample reports;
  • No errors are seen on AJS logs.
  • On CMS logs, the server keeps running the same query all the time:
    • "CScheduleTemplate::matchesAnyTemplate() dateTime = 23:59, weeklyStartTime = 1:0, weeklyEndTime = 18:0, interval = 840
      CScheduleTemplate::matchesAnyTemplate() dateTime = 23:59, weeklyStartTime = 1:0, weeklyEndTime = 14:0, interval = 120"
  • Process Monitor shows a third-party agent on the server


Read more...

Environment

  • SAP BusinessObjects Business Intelligence platform 4.x
  • Linux
  • Windows

Product

SAP BusinessObjects Business Intelligence platform 2025 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

pending, instance manager, jobserverchild, timeout waiting to register, pipe exception, schedule pending, webi, crystal reports, adaptive job server, aps, child process, oneagent, third‑party monitoring, injection, high i/o , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-PUB , Publishing and scheduling in InfoView/BI launch pad , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.