Symptom
- Reports remain in Pending state in the Central Management Console;
- Multiple report instances are stuck in Instance Manager;
- "Run now" also gets stuck on pending, the same happens for sample reports;
- No errors are seen on AJS logs.
- On CMS logs, the server keeps running the same query all the time:
- "CScheduleTemplate::matchesAnyTemplate() dateTime = 23:59, weeklyStartTime = 1:0, weeklyEndTime = 18:0, interval = 840
CScheduleTemplate::matchesAnyTemplate() dateTime = 23:59, weeklyStartTime = 1:0, weeklyEndTime = 14:0, interval = 120"
- "CScheduleTemplate::matchesAnyTemplate() dateTime = 23:59, weeklyStartTime = 1:0, weeklyEndTime = 18:0, interval = 840
- Process Monitor shows a third-party agent on the server
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Environment
- SAP BusinessObjects Business Intelligence platform 4.x
- Linux
- Windows
Product
SAP BusinessObjects Business Intelligence platform 2025 ; SAP BusinessObjects Business Intelligence platform 4.3
Keywords
pending, instance manager, jobserverchild, timeout waiting to register, pipe exception, schedule pending, webi, crystal reports, adaptive job server, aps, child process, oneagent, third‑party monitoring, injection, high i/o , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-PUB , Publishing and scheduling in InfoView/BI launch pad , Problem
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