Symptom
Issue occurs when the SAP User Experience is enabled in the system, external onboarding users are unable to change the language setting.
The "Change Language" page displays a blank screen or throws a 500 error.
Environment
SAP SuccessFactors HCM Suite
Reproducing the Issue
1. Navigate to the Company Logo & Settings Page > enable the SAP User Experience
2. Log in as an external onboarding candidate
3. Navigate to Settings > Change Language
4. Observe that the "Change Language" page displays a blank screen or throws a 500 error
Cause
This is a known issue and engineering team is working on the fix.
Resolution
This is a known issue and engineering team is working on the fix. This KBA will be updated timely for the fix progress.
Temporary Workaround:
- Navigate to Manage Languages → Disable Custom Translations for all locales that have them enabled
-
Login with the external user
- Change the language setting
- Return to Manage Languages → Re-enable Custom Translations for all previously enabled locales
Keywords
manage languages, SAP User Experience, SFSF, external candidate, external user, 500 error, language, setting, SAP User Experience (Vega UI) ,INC25883089,PTCH-49897,SFPLS-45278 , KBA , LOD-SF-PLT-LAN , Manage Language & Text Replacements , Known Error
SAP Knowledge Base Article - Public