Symptom
- After enable latest people profile, the contact information section is no longer visible.
- The same contact information was visible in the legacy people profile.
Environment
SAP SuccessFactors Employee Central
Reproducing the Issue
- Go to Latest People Profile for one sample user.
- Navigate to Personal Information.
- Observe that the Contact Information section is missing.
Cause
The phoneInfo configuration had the isPrimary field disabled and set as not mandatory, which is not a recommended configuration.
Resolution
- Go to Manage Business Configuration.
- Navigate to the HRIS element phoneInfo.
- Enable the isPrimary field.
- Set the isPrimary field to Required (mandatory).
- Save the configuration.
- Recheck the Latest People Profile to confirm the Contact Information section is visible.
Keywords
ppx, pp3, contact information, contactInfo, phoneInfo, isPrimary, missing, not visible, latest people profile, 1h 2026, personal information card, portlet, configure people profile, bcui , KBA , LOD-SF-EP-PPP , People Profile - Preview , LOD-SF-EC-PER , Person Data (All Person Data Types) , Problem
Product
SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions
SAP Knowledge Base Article - Public