3749316 - Contact Information not visible in Latest People Profile - Employee Central

• Contact Information is no longer visible in Latest People Profile;
• The same Contact Information was visible in the Legacy People Profile.

SAP SuccessFactors Employee Central

1. Navigate Employee Profile;
2. Click on Personal Data;
3. Observe that the Contact Information section is missing.

• Cause 1: phoneInfo configuration had the isPrimary field disabled and set as not mandatory, which is not a recommended configuration.
• Cause 2: Missing country-code in phoneInfo.

Resolution 1:

1. Go to Manage Business Configuration;
2. Navigate to the HRIS element phoneInfo;
3. Enable the isPrimary field;
4. Set the isPrimary field to Required (mandatory);
5. Save.

Resolution 2:

1. Navigate to Import Employee Data;
2. Download Phone Information Template;
3. Fill in the required fields including country-code;
4. Validate and Import the file (as this is a non-effective dated entity, it does not matter if you upload it via Full Purge or Incremental Load).

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SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions