Symptom
When a report is scheduled or published for a user (e.g., John123), a folder named in the month-year format (e.g., April 2026) is created under the user’s My Favourites personal folder in SAP Incentive Management.
However, instead of a single folder being created for the period, multiple folders with the same name (e.g., April 2026) are intermittently generated. As a result, when the user logs in to the BI launchpad to view reports, duplicate period folders are visible under their personal folders whereas only one folder is expected.
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Environment
- SAP Sales Performance Management
- Incentive Management on Legacy Oracle
Product
Keywords
duplicate folders, duplicate month folder, personal folders, reporting and analytics, R&A, business objects publications, parallel scheduling, shared drive path, file system destination, folder duplication, report scheduling, month-year folder, crystal reports, incentive management, duplicate period folder , KBA , CEC-SAL-COM-RNA , Crystal and Webi Reports , Problem
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