Symptom
The "Time Type" field mapping is not correctly resolved in email notifications.
- The "Time Type" field mapping should resolve to the external name, but it does not. Instead, figures are displayed.
- "Time Type.External Name" also does not resolve correctly.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Employee Central > Time Off - 1H 2026
Reproducing the Issue
- Create a Document Generation Template similar to the example in Enhancements to Time Off and Time Sheet Custom Workflow Notifications | SAP Help Portal, which includes tokens for the newly added reference mappings such as employee name, time type, start time/start date and end time/end date of the absence.
- In Manage Document Template Mapping, search for the template and map each of the placeholders using the newly added 'Direct' references to the Employee Time object.
- Create an absence for a time type that uses this document template in its workflow configuration. This will trigger an email notification.
- Observe that the "Time Type" mapping does not resolve to the External name.
- In the Manage Document Template Mapping page, change the mapping to Time Type.External Name, request another absence. Note that it also does not resolve correctly.
Resolution
- Change the mapping to Time Type. External Name.locale (Eg: Time Type.External Name.US English)
- Ensure to select the same language used in the Document Template.
Keywords
Product
SAP SuccessFactors Employee Central 2605
Attachments
| Pasted image.png |
| Pasted image.jpg |
SAP Knowledge Base Article - Public