3749478 - Configuring Internal to External Deconversion Job by Custom Field

Symptom

A new enhancement has been added as part of 1H 2026 release wherein administrators can now configure the Internal to External Deconversion job based on a specific field condition, ensuring smoother profile management in the deconversion process.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

1. Manage Recruiting Settings
2. Navigate to Internal to External Profile Conversion section
3. See new setting enabled under this section stating " Select the field to match with employee profile"

Cause

This is a new enhancement made to product.

Resolution

Administrators can now configure the Internal to External Deconversion job based on a specific field condition, ensuring smoother profile management in the deconversion process.

With this enhancement, you can now select a custom field in Admin Center Manage Recruiting Settings Internal to External Candidate Profile Conversion Settings to convert an inactive employee into an external candidate. The selected custom field is used to match the employee profile during the conversion process.

This enhancement allows administrators ensure continuity of candidate profiles after employees leave the organization even when their work email is no longer accessible.

Guide link for details: - Configure Internal to External Deconversion Job by Custom Field | SAP Help Portal

Keywords

internal to external conversion, external to internal conversion, deconversion, duplicate external candidates, primaryEmail, contactEmail, candidate conversion, duplicate profiles, conversion job, email uniqueness, merge candidates, recruiting management, candidate profile, inactive employees, custom field matching , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Product Enhancement

Product

SAP SuccessFactors Recruiting 2605

3749478 - Configuring Internal to External Deconversion Job by Custom Field - Recruiting Management