3749597 - CURRENCY_NOT_RECOGNIZED Error Due to Inferred Currency in Document Extraction

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• Payment advice documents do not contain currency information, but the extraction result returns a currency.
• Example (the following examples use dummy data for illustration purposes only) :
  • Case 123 → Extracted currency: ZAR
  • Case 321 → Extracted currency: EUR
• Extraction response shows error:
  "lastActionStatuses": [
    {
      "status": "FAILED",
      "messages": [
        {
          "code": "CURRENCY_NOT_RECOGNIZED",
          "message": "Currency code 'ZAR' was not properly recognized (coordinates are 0.0)",
          "type": "ERROR",
          "doxUIRelevant": true
        }
      ]
    }
  ]
• The extracted currency (e.g. ZAR – South African Rand) is not enabled in the customer system. 

• SAP Service Cloud Version 2 1.0
• SAP Sales Cloud Version 2 1.0
• Document Information Extraction (Business Document Processing – Payment Advice)

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