3749661 - Cannot personalize home page when proxying as another user

Symptom

When accessing the instance with the Latest Home Experience enabled and the “Allow users to personalize their home page” feature enabled under Company System and Logo Settings, a “Personalize your home page experience?” option appears at the bottom of the screen, allowing users to personalize their home page.

However, when proxying as another user, the “Personalize your home page experience” option and the personalization options are not visible, preventing the home page from being personalized.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

Log in to the SuccessFactors instance with the Latest Home Page enabled.
Ensure the “Allow users to personalize their home page” feature is enabled under Company System and Logo Settings.
Access the Home Page and verify that the “Personalize your home page experience?” option is displayed at the bottom of the screen.
Proxy as another user.
Navigate to the Home Page.
Observe that the “Personalize your home page experience?” option and the personalization options are not displayed.
As a result, the proxied user is unable to personalize the Home Page.

Resolution

This is the expected behavior.

It is not possible to personalize the home page of another user when proxying.

To personalize the home page, the user must access the home page directly using their own account.

Keywords

home page, personalize, personalization, proxy, proxying, missing option, cannot edit home page, user settings, people profile, legacy home page, latest home page, home page edit, personalize disabled, edit homepage, homepage personalization, proxy limitation, , KBA , LOD-SF-PLT-LHOM , Legacy Home Page , LOD-SF-PLT-PRX , Proxy , Problem

Product

SAP SuccessFactors HCM Suite all versions