SAP Knowledge Base Article - Preview

3749704 - Reset password page shows in english for external onboardees when welcome email is in spanish (ias not enabled) - SAP successfactors onboarding

Symptom

  • External user welcome email is delivered in Spanish.
  • When the onboardee clicks the “change password” link from the Spanish welcome email, the reset password page opens in English.
  • No error message is displayed.


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding all versions

Keywords

onboarding, external user, welcome email, reset password page, language mismatch, spanish, english, localization, default language, defaultLocale, login page, ias, identity services, onboarding 2.0, email locale , KBA , LOD-SF-OBX-NF , Notifications Framework , Problem

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