3749724 - How to add custom fields to service confirmation screen

After creating a custom field for the relevant business scenario and enabling it to the relevant apps, it cannot be added to the service confirmation screen as the Adapt UI option is not available through the menu.

The same custom field could be added to service order screen, via the same path, were Adapt UI was available:

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP S/4HANA Cloud Public Edition

The Adapt UI functionality can be enabled via the gear button in the top-right corner of the service confirmation

Note: in display or change mode, the button is located in the same place.

Extensibility for Service | Help Portal

adapt ui, service confirmation, custom fields, add custom field, ui adaptation, missing adapt ui button, service order management, s4hana cloud public edition, service app, extensibility, fiori adapt ui, service ui, field extension, adaptation, service order , KBA , CRM-S4-SRV-SCO-2CL , S4CRM: Service Confirmation (Public Cloud) , How To