SAP Knowledge Base Article - Preview

3749728 - Error to install Outlook add-in: 'Action skipped: Mailbox is configured for Microsoft 365 OAuth App-only sign-in'

Symptom

  • Install of the add-in from the groupware page does not work.
  • Error message: "Action skipped: Mailbox is configured for Microsoft 365 OAuth App-only sign-in. User authorization is required."
  • Outlook side pane is not available in web or desktop app.


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Environment

SAP Sales Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions

Keywords

groupware, outlook add-in, install add-in, action skipped, mailbox configured for oauth app-only, user authorization is required, graph api, app-only, centralized deployment, admin center, manifest, office 365, side pane missing, sales cloud, service cloud , KBA , CEC-CRM-GW , Groupware for SAP Sales/Service Cloud , Problem

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