SAP Knowledge Base Article - Public

3749768 - Career Site Builder - Site ID & Site Integrations Fields Appear Blank or Greyed Out After Site Settings Import - Recruiting Marketing

Symptom

Site ID and Site Integrations fields appear blank or greyed out after importing site settings.

Environment

  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Recruiting Marketing

Reproducing the Issue

  1. Navigate to Settings > Site Configuration > Site Information.
  2. Observe that the Site ID is blank.
  3. Go to Site Integrations tab
  4. Notice that all fields on the page are greyed out (disabled).

Cause

The issue is caused by using the Import & Export feature to directly modify the portalurl to the SAP-managed standard URL format.

Resolution

Note: It is strongly recommended to back up the original XML file before making any changes.

To restore the site, update the portalurl to any value that is not the SAP-managed standard URL format, then update it to the standard URL in the UI.

  1. Export the Site Settings via CSB > Tools > Import & Export.
  2. In the exported XML file, update the <portalurl><![CDATA[xxxx]]></portalurl>value with the Company ID.
  3. Re-import the updated Site Settings via CSB > Tools > Import & Export.
  4. After restoring the site, setup the Site URL using the CSB editor: CSB > Settings > Site Configuration > Site URL. Avoid modifying the XML file directly for this step.

Keywords

RMK, CSB, Command Center, Career Site Builder, portalurl, Site URL, Import, Export, Site Settings, Blank, Greyed out, XML, Disabled , KBA , LOD-SF-RMK-CSB-CFG , Site Config, import & export, Site Locales, Translations , Problem

Product

SAP SuccessFactors Recruiting all versions