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3749778 - false ssl certificate expiry alerts on web dispatcher reload while metric remains green – SAP solution manager

Symptom

  • The monitoring system sends notifications that the SSL certificate for the web dispatcher has expired each time the web dispatcher is reloaded.
  • In System Monitoring, the certificate validity metric displays a green status and shows the correct validity period (certificates valid for several years).
  • During system reboot/reload, an alert is sent stating the certificate is invalid despite the metric being green.
  • Reported alert text includes “SSL certificate has expired” and “certificate is invalid”.


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Environment

  • SAP Solution Manager 7.2

Product

SAP Solution Manager all versions

Keywords

web dispatcher, ssl certificate expiry, false alert, certificate invalid alert, reload reboot, system monitoring, certificate validity green, event rule, worstcase rule, worst rating of last n best events, technical monitoring, ssl client certificate expiry metric, false positive, restart notification , KBA , SV-SMG-MON-SYS , System Monitoring , Problem

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