SAP Knowledge Base Article - Preview

3749780 - Terminated users receive new-hire document signature notification and reminders in email services; product at end: SAP SuccessFactors Onboarding

Symptom

  • Terminated users receive a “document signature task creation for new hire” notification email.
  • Daily reminder notifications continue to be sent until the termination date.
  • The notification is associated with the new-hire document signature event instead of the intended offboarding event.


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Environment

 SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding 2605

Keywords

onboarding 2.0, email services, notifications, offboarding, terminated users, new hire email, document signature, user id recipient builder, role-based recipient builder, onboardee role, daily reminders, email filter rule, business rule, email template, process type segregation , KBA , LOD-SF-OBX-EML , Notifications , Problem

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