3749800 - cua idocs stuck (status 30) and smqs qrfc resources red due to hanging sm_efwk rfc sessions - solution manager

• Central user administration (cua) not working; idocs cannot reach connected systems.
• In we05 many idocs are in status 30.
• In sm58 many entries are in status “recorded”.
• In smqs qrfc resources show red and the scheduler shows yellow; trfc luws do not get processed.
• In sm04 a large number of rfc sessions for user sm_efwk are hanging for a long time.
• Some work processes for user sm_efwk appear stuck; terminating them does not clear the red qrfc resources until the idle rfc sessions are ended.
• Observed repeated rfc_ping calls to an sm59 destination pointing to an unavailable/decommissioned system.

• Solution Manager 7.2

cua, idoc status 30, smqs, qrfc resources red, trfc luw not processed, sm04 idle rfc sessions, sm_efwk, rfc_ping, sm59 destination, decommissioned system, solution manager extractors, sysmon, bpmon, icmon, lmd b inactive , KBA , SV-SMG-DIA , Diagnostics , Problem