3749811 - Welcome and onboarding emails sent to primary email instead of contact email

• Welcome candidate and onboarding notifications are sent to the primary email instead of the contact email.
• Recruiting sends emails to the contact email, creating an inconsistency with onboarding.
• If the candidate no longer has access to the primary email, onboarding communications can be missed.

SAP SuccessFactors Onboarding

1. In Recruiting, create or use a candidate whose primary email differs from the contact email.
2. Initiate Onboarding 2.0 for the candidate.
3. Observe that the welcome and onboarding notifications are sent to the primary (login) email, not the contact email.

Onboarding sends welcome and onboarding emails to the candidate’s primary/login email address, not the contact email.

1. Before onboarding starts: Update the candidate’s primary email to an email they can access, then initiate onboarding so notifications go to the correct address.
2. If primary email is no longer accessible and onboarding has not started: Ask the candidate to update the primary email in Recruiting or have an admin correct it, then initiate onboarding.
3. If onboarding is already initiated: Contact SAP Support to request a backend script to correct the candidate’s primary email in Recruiting; after the correction, restart or reinitiate onboarding as needed so the updated primary email syncs to onboarding.
4. Resend the onboarding notification after the primary email has been corrected.
5. Note: This is expected behavior. The primary email serves as the unique identifier and is used for login and onboarding notifications; onboarding must be initiated using the candidate’s primary email.

refer to: SuccessFactors Welcome email when IAS is enabled

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