Symptom
An extension field ABC is created on item level of sales/service order with the calculation rule 'Cancellation Reason (CancellationReasonCode - ItemSalesTerms)'.
Once Cancellation Reason DEF is maintained on item level, you expect ABC's value to reflect the Cancellation Reason maintained, however the value remains empty.
Where:
- ABC is a sample extension field created.
- DEF is a sample Cancellation Reason.
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Environment
SAP Business ByDesign
Keywords
bydesign, extension field, calculation rule, cancellation reason, CancellationReasonCode, ItemSalesTerms, service order item, reason for rejection, item read-only, item sales terms, not populated, item-level limitation, service orders, extensibility , KBA , AP-SLO-SO , Sales Order , Problem
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