3750057 - How to request 'Backend Data Extraction' from Icertis Support?

Icertis strongly recommends using the User Interface (UI) or the Operational Data Store (ODS) for most data extraction and reporting needs. These options provide greater flexibility, faster access, and reduce dependency on the Support team for routine data requests.

However, in certain scenarios, the required data may be too complex or unavailable through the UI or ODS due to functional or technical limitations. In such cases, customers may request a backend data extraction through Icertis Support.

This article covers the following:

• When a backend data extraction is appropriate.
• The information required to raise a backend extraction request.
• Why approvals are necessary for such requests.
• A ready-to-use request template to help customers submit complete and accurate details.

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