SAP Knowledge Base Article - Public

3750115 - Unable to Submit Claim for Reimbursement Benefit - 1H 2026

Symptom

In the 1H 2026 release you may be unable to submit a claim for reimbursement benefits. The issue occurs during following scenarios:

  • An error may appear to prevent the claim: eg. "Please Select a Benefit"
  • Additionally for already raised claims, application error might be thrown on approving which was working before 1H2026.
  • Reimbursement Benefits are missing in the people profile for claims where the benefits has entitlement amount was set -1 and no eligibility rule.

Environment

SAP SuccessFactors Employee Central: Global Benefits

Reproducing the Issue

  1. Go to the profile of a sample user
  2. Go to the Benefits section
  3. Click the 'Start a Claim' button
  4. Try to submit the Claim
  5. Error message appears:
    'Please Select a Benefit' 
  6. Or try to approve claim workflow and application error is thrown.
  7. Or reimbursement benefit is not shown for claim.

Cause

As part of the 1H2026, there was a change in the structure of reimbursement type of benefits. A migration script is executed for copying data to the new object structure to ensure data integrity.

If there are data issues found for reimbursements in the system during the update the migration script may fail and this can cause this error to appear when trying to claim reimbursements in the 1H 2026 release.

Resolution

The misconfigurations for the reimbursements must be corrected. The misconfigurations for example may be if no entitlement amount or eligibility rule is maintained for a reimbursement.
Please Note: The data issue may not be on the reimbursement you are receiving the error for. It also could be on historical effective dated records in Benefit.

If there are no misconfigurations on the reimbursement, re-saving the most recent effective dated record in Benefit will help to resolve the issue and allow you to submit the claim successfully.

PS: the re-save will not perform migration by itself and hence fields needs to be moved to new instance "ReimbursementBenefitDetails" object within Benefit. The field values can be exported first using:

  1. Import and Export data > Export
  2. Select object Benefit
  3. Export
  4. Get the values stated in Field ID (old) and create another file with template Benefit-Reimbursement Details file and import it.

OR

>Manually edit the latest timeslice and update the values that you found in export file to the current active timeslice of Benefit > Benefit Reimbursement Details section and save.

Field Name
Benefit Object (Old)
Field ID (Old)Benefit Object (New)Field ID (New)
Entitlement AmountBenefitentitlementAmountReimbursementBenefitDetailsentitlementAmount
Dependent specific RuleBenefitdependentSpecificRuleReimbursementBenefitDetailsdependentSpecificRule
No of dependentsBenefitnoOfDependentsToConsiderReimbursementBenefitDetailsnoOfDependentsToConsider
Maximum Claims Per ScheduleBenefitnoOfClaimTransactionsReimbursementBenefitDetailsnoOfClaimTransactions
Maximum Claims Per FrequencyBenefitclaimsLimitPerFrequencyPeriodReimbursementBenefitDetailsclaimsLimitPerFrequencyPeriod
Claim WorkflowBenefitemployeeClaimWorkflowIdReimbursementBenefitDetailsemployeeClaimWorkflowId
Additional Claim FieldsBenefitclaim.idReimbursementBenefitDetailsclaim.id
Multiple ProofsBenefitclaimDetailRequiredReimbursementBenefitDetailsclaimDetailRequired
Proof DetailsBenefitclaimDetail.idReimbursementBenefitDetailsclaimDetail.id
Exceed Entitlement AmountBenefitexceedEntitlementAmountReimbursementBenefitDetailsexceedEntitlementAmount
Trigger EventBenefittriggerDateReimbursementBenefitDetailstriggerDate
Balance Carry ForwardBenefitbalanceCarryForwardReimbursementBenefitDetailsbalanceCarryForward
Claim Screen IDBenefitclaimScreenIDReimbursementBenefitDetailsclaimScreenID
Days Remaining to ClaimBenefitshowRemaningNoOfDaysForClaimReimbursementBenefitDetailsshowRemaningNoOfDaysForClaim
Reimbursement Eligibility RuleBenefiteligibilityRuleIdReimbursementBenefitDetailseligibilityRuleForReimbursement
Balance Carry ForwardBenefitbalanceCarryForwardReimbursementBenefitDetailsreimbursementBalanceCarryForward

-Once the data has been corrected for the reimbursements, please raise a case with component 'LOD-SF-EC-GBF' and the migration script can be re-ran for the instance to help ensure all reimbursement benefits have been correctly migrated.

See Also

Deprecation of Reimbursement Related Fields

Keywords

Please Select a Benefit, 1H2026, 2605, reimbursement, Benefit Reimbursement Details, reimbursementbenefitdetails, application error, claim approval, INC27127268, KI1H2026, CS20260012424038, Benefits, Claims, Missing, application error, workflow approval, getClaimDetailRequired()" is null , KBA , LOD-SF-EC-GBF , Global Benefits , Bug Filed

Product

SAP SuccessFactors Employee Central 2605