SAP Knowledge Base Article - Preview

3750160 - Crystal Reports external hyperlinks fail to open with "Refused to Connect" error in SAP Incentive Management

Symptom

Clicking the hyperlink URL does not open it in a new tab as expected instead users must right-click and manually select the option to open the link in a new tab. 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 


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Environment

  • SAP Sales Performance Management
    • Incentive Management on Legacy Oracle
    • Incentive Management on Legacy HANA

Product

SAP Incentive Management 2026

Keywords

Crystal Reports, external hyperlink, URL not opening, refused to connect, hyperlink issue, new tab not opening, report-to-report link, unsupported URL, browser behavior, hyperlink limitation, SAP Crystal Reports, link redirection issue , KBA , CEC-SAL-COM-RNA , Crystal and Webi Reports , Problem

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