SAP Knowledge Base Article - Public

3750377 - UI Enhancement on viewing Attachment

Symptom

2 New minor enhancements have been made to the way we view the attachments. 

Environment

SAP Sales and Service Cloud Version 2

Resolution

  • On clicking attachment name in thumbnail and list view, it now opens the link/file in a new tab instead of the metadata. 
  • In the preview of file attachments, it is still possible to navigate to other attachments.
  •  "Open in New Tab" button has been changed to information icon which opens the metadata.

Keywords

KBA , CEC-CRM-DOS , Document Service for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions