3750418 - Intermittent BW_INA_GR_NA_ERROR when opening stories or creating live models against S/4 HANA tunnel live connection

Error in HAR trace:

• {
      "Messages": [
          {
              "Type": 2,
              "Number": 100,
              "MessageClass": "BW_BICS_INA",
              "Text": "BW_INA_GR_NA_ERROR",
              "Details": {
                  "NameOfABAPProgram": "                SAPMSSYD                -                SYNC_ABAP_WITH_KERNEL                ",
                  "ShortText": "                UNKNOW_TERMINATION_NR"
              }
          },
          {
              "Type": 2,
              "Number": 101,
              "MessageClass": "BW_BICS_INA",
              "Text": "500 SAP Internal Server Error"
          }
      ]
  }

• SAP Analytics Cloud Enterprise

1. Try to create a live model or open a story based on the S/4 HANA tunnel live connection.
2. Sometimes it shows error.

This issue is currently investigated by Development team

This issue is currently investigated by Development team

BW_INA_GR_NA_ERROR, 500 Internal Server Error, BW_BICS_INA , KBA , LOD-ANA-LDC-HAN , SAC Live Data Connection HANA , Problem