3750556 - Asterix is missing on the "To" field in email composer

• The "To" field in the email composer does not display a red asterisk (*) indicating it is required, even though the field is mandatory before sending.
• The "From" and "Subject" fields display a red asterisk (*).
• If the "To" field is left blank, the Send button becomes disabled/dulled out as expected.

SAP Service Cloud Version 2

1. Create a Case.
2. Open the created Case.
3. Select Create → Email.
4. Observe the email draft screen and the absence of a red asterisk on the "To" field.

The current product design does not display a red asterisk for recipient fields (To, CC, and related fields) in the email composer, although sending is blocked until "To" is populated.

1. Acknowledge that this is standard behavior: the "To" field does not show a red asterisk, and the email cannot be sent unless the "To" field contains at least one recipient.
2. If a visual required indicator for the "To" field is needed, submit a feature request via the Influence portal: Submit a feature request.

KBA 2531827 - Functionality currently not available

Influence portal

email composer, required field indicator, red asterisk, to field, send button disabled, service cloud v2, case email, recipient field, ui inconsistency, mandatory field, compose email, email from case, missing asterisk, cc field, email draft screen , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , Problem