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SAP Knowledge Base Article - PreviewSymptom
Multiple tasks are generated automatically by the Case Flow set up in the Case Type settings. However, the tasks have the same name (Case name) and are not differentiated.
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Environment
SAP Service Cloud Version 2
Product
SAP Service Cloud Version 2 all versions
Keywords
case flow, automatic task creation, task name, same as case name, duplicate task names, task title, distinguish tasks, generated tasks, task identification , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem
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