SAP Knowledge Base Article - Preview

3750574 - Automatically Generated Tasks in Case by Case Flow Have Same Name as Case Without Differentiation

Symptom

Multiple tasks are generated automatically by the Case Flow set up in the Case Type settings. However, the tasks have the same name (Case name) and are not differentiated. 


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Environment

SAP Service Cloud Version 2

Product

SAP Service Cloud Version 2 all versions

Keywords

case flow, automatic task creation, task name, same as case name, duplicate task names, task title, distinguish tasks, generated tasks, task identification , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

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