SAP Knowledge Base Article - Public

3750613 - Error on creating, changing Positions action through Joule AI - 1H 2026

Symptom

Error shown: “Oops, something went wrong. I can't provide you with service now. Please try again later. The action isn't available right now. This could be due to certain settings not being enabled or permission restrictions.” on creating a position through Joule fails after the 1H 20\

Environment

  • SAP SuccessFactors Employee Central: Position Management

Reproducing the Issue

  1. Start a Joule action from the home experience.
  2. Enter the prompt: “I want to create position.”
  3. When asked “Is the new position similar to an existing one of your direct reports?”, reply “Yes it is.”
  4. Observe the error: “Oops, something went wrong. I can't provide you with service now. Please try again later. The action isn't available right now. This could be due to certain settings not being enabled or permission restrictions.”

Cause

Resolution

The solution of this issue is currently under investigation. Please follow this KBA for updates.

See Also

Keywords

position creation, Joule, joule, oops something went wrong, action isn’t available, position management, create position, 1h 2026 release, role-based permissions, rbac, permissions, quick action, position org chart, ai action failure, employee central, Position Management, Joule, KI2506, INC26177875

 
, KBA , LOD-SF-EC-POS-RBP , Position Role-Based Permissions & Target Groups , Bug Filed

Product

SAP SuccessFactors Employee Central 2511