SAP Knowledge Base Article - Public

3750678 - Competency Calculated Ratings based on Behaviours sometimes are not displayed as numbers in Latest Performance Form Experience

Symptom

Competency Calculated Ratings based on Behaviours sometimes are not displayed as numbers when Latest Performance Form Experience is enabled.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Environment

SAP SuccessFactors Performance Management

Reproducing the Issue

  1. Enable Latest Performance Form Experience following the guide Latest Experience of Performance Management Forms.
  2. Open a form, where competency rating is set to be calculated based on Behaviour rating.
  3. Rate all the behaviours and save the form.
  4. Observe that for some competencies star rating is shown with the text labels based on the rating scale; for some competencies a calculated decimal numeric value is shown.

     5. When the Slider style is enabled for rating, the rating scale label is not displayed for some competencies.

Cause

This behaviour is confirmed as expected: if the calculated competency rating is not a perfect match, it will show the calculated decimal numeric value and half star or no label. 

Resolution

Workaround:

Scale adjusted calculation can be configured for the competency section by using the subitem-scale: Competency Section (competency-sect) 

Note: subitem-scale is only used in competency section if it's necessary to define different scales or adjusted scales for competency behaviours. If fm-subitem-scale is defined in the form template xml, all behaviours in that section will use the subitem scale instead of the section scale.

The following show-value options can be set:

- set to "true" to show both the rating numeric score and name of a scale; 

- set it to "false" to show only the rating name/description.

Sample code for Competency section:

<competency-sect>...

<fm-sect-scale show-value="true">

....

</fm-sect-scale>

<fm-subitem-scale show-value="true">
<scale-source>1</scale-source>
<scale-id><![CDATA[Performance Scale]]></scale-id>
<scale-type><![CDATA[null]]></scale-type>
<scale-adjusted-calculation enable="true" display-calculated-rating="false" >
<rating-label><![CDATA[]]></rating-label>
<scale-map-value>
<score-min>0.0</score-min>
<score-max>1.49</score-max>
<mapto-score>1.0</mapto-score>
<mapto-desc><![CDATA[Consistently Missed]]></mapto-desc>
</scale-map-value>
<scale-map-value>
<score-min>1.50</score-min>
<score-max>2.49</score-max>
<mapto-score>2.0</mapto-score>
<mapto-desc><![CDATA[Sometimes Missed]]></mapto-desc>
</scale-map-value>
<scale-map-value>
<score-min>2.50</score-min>
<score-max>3.49</score-max>
<mapto-score>3.0</mapto-score>
<mapto-desc><![CDATA[Meets]]></mapto-desc>
</scale-map-value>
<scale-map-value>
<score-min>3.50</score-min>
<score-max>4.49</score-max>
<mapto-score>4.0</mapto-score>
<mapto-desc><![CDATA[Sometimes Exceeds]]></mapto-desc>
</scale-map-value>
<scale-map-value>
<score-min>4.50</score-min>
<score-max>5.0</score-max>
<mapto-score>5.0</mapto-score>
<mapto-desc><![CDATA[Exceeds]]></mapto-desc>
</scale-map-value>
</scale-adjusted-calculation>
</fm-subitem-scale>

...</competency-sect>

See Also

Competency Section (competency-sect)

Keywords

Latest PM, Performance Management, PM, performance form, competency section, behavior, behaviour ratings, decimal rating, numeric rating not shown, different rating display, show-value, fm-subitem-scale, scale-adjusted-calculation, display-calculated-rating, half star, rating scale mapping, slider rating. , KBA , LOD-SF-PM-RAT , Ratings and Weights , How To

Product

SAP SuccessFactors Performance & Goals 2511