SAP Knowledge Base Article - Public

3750859 - SAC tenant url not updated after transporting SAC Add-in reports to another tenant

Symptom

  • SAC Add-in reports were exported into another tenant from the tenant the reports were originally created with. 
  • The old tenants URL are kept in the reports after they are moved to the new tenant. It does not automatically update itself. 
  • The tenant URL needs to be updated manually in each report using "Replace Tenant" option, located below the URL box and Go! button. 
  • There is no option to mass update the tenant URL to all reports. 

Environment

  • SAP Analytics Cloud, add-in for Microsoft Office
  • SAP Analytics Cloud

Reproducing the Issue

  1. Create a SAC Add-in report in one tenant. 
  2. Transport or Export the report into another tenant.
  3. Open the report in the destination tenant. 
  4. Notice the old tenant URL appears(greyed out) in the URL box for the logon. 
  5. "Replace Tenant" option needs to be used in each report to map the report to the new tenant. There is no option to do mass update.

Cause

Resolution

See Also

KBA 2424376 How do you create an enhancement request and provide feedback for SAP Analytics Cloud?

Keywords

sac add-in, excel add-in, tenant url, replace tenant, transport to production, dev to prod, workbook connection, url not switching, link not updated, content transport, sac reports, manual tenant change, reconnect, production tenant, sac excel connection , KBA , LOD-ANA-OF-XLA , SAP Analytics Cloud, add-in for Microsoft Office , LOD-ANA-ACN , SAC Content Network , Product Enhancement

Product

SAP Analytics Cloud all versions ; SAP Analytics Cloud, add-in for Microsoft Office all versions