Symptom
- SAC Add-in reports were exported into another tenant from the tenant the reports were originally created with.
- The old tenants URL are kept in the reports after they are moved to the new tenant. It does not automatically update itself.
- The tenant URL needs to be updated manually in each report using "Replace Tenant" option, located below the URL box and Go! button.
- There is no option to mass update the tenant URL to all reports.
Environment
- SAP Analytics Cloud, add-in for Microsoft Office
- SAP Analytics Cloud
Reproducing the Issue
- Create a SAC Add-in report in one tenant.
- Transport or Export the report into another tenant.
- Open the report in the destination tenant.
- Notice the old tenant URL appears(greyed out) in the URL box for the logon.
- "Replace Tenant" option needs to be used in each report to map the report to the new tenant. There is no option to do mass update.
Cause
- Transport with System Replacement option between tenants in SAC Add-in not yet available.
- This feature is tracked in the enhancement request: Request ID: 315054, Category: Microsoft Office Add-In System Replacement option between DEV, Q and PROD for SAC Addin
Resolution
- Please vote for the enhancement request Request ID: 315054, Category: Microsoft Office Add-In System Replacement option between DEV, Q and PROD for SAC Addin
- For more information on SAP's enhancement process, please refer to KBA 2424376 How do you create an enhancement request and provide feedback for SAP Analytics Cloud?
See Also
KBA 2424376 How do you create an enhancement request and provide feedback for SAP Analytics Cloud?
Keywords
sac add-in, excel add-in, tenant url, replace tenant, transport to production, dev to prod, workbook connection, url not switching, link not updated, content transport, sac reports, manual tenant change, reconnect, production tenant, sac excel connection , KBA , LOD-ANA-OF-XLA , SAP Analytics Cloud, add-in for Microsoft Office , LOD-ANA-ACN , SAC Content Network , Product Enhancement
Product
SAP Analytics Cloud all versions ; SAP Analytics Cloud, add-in for Microsoft Office all versions
SAP Knowledge Base Article - Public