3750966 - Case access impact of Standard and Custom Party Roles

• Clarification is required on how party assignments affect access to Cases.
• A user is assigned to a Case using a standard employee party role, such as Approver.
• A user is assigned to a Case using a custom employee party role, such as Case Follower.
• There is uncertainty whether assigning a user as a party automatically grants permission to view or edit the Case.
• Users assigned as parties may not be able to access the Case as expected.

• SAP Service Cloud Version 2
• SAP Service Cloud and SAP Sales Cloud Version 2

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