3751064 - Maximum enrolments exceeded: registration status shows more enrolled than maximum with waitlisted users remaining - LMS

Registration status shows more enrolled than the maximum enrolments; for example, 27 out of 22 enrolled while users remain on the waitlist

SAP SuccessFactors Learning

1. Log in to the Learning administration console.
2. Open the menu and navigate to Learning Activities > Classes.
3. Search for the relevant class by the id.
4. Open the Details tab and scroll to Custom Fields to confirm Min and Maximum Enrolments values.
5. Review Registration status and observe that the enrolled count exceeds the maximum while users remain on the waitlist.

An edge case occurs when capacity has already been exceeded by manager/admin registrations and a self-enrolled user withdraws, which initiates auto-enrollment of self-waitlisted users and results in over-enrollment.

1. A code fix is planned; refer to the product release information indicating inclusion in the 2H 2026 release.
2. For already impacted scheduled offerings, contact support to request a data correction script to align enrollments and waitlist counts, if required.
3. As a temporary mitigation, avoid exceeding maximum capacity through manager/admin registrations; monitor classes where self-enrolled users withdraw to ensure waitlist auto-enrollment does not overshoot capacity.
4. After the environment is updated to the release containing the fix, verify that new scheduled offerings no longer exceed maximum enrolments when users withdraw from class.

• refer to: Class details fields
• refer to: SAP Note 2449253

maximum enrolments, over-enrolled, registration status, waitlist, auto enrollment, scheduled offering, class capacity, exceeded capacity, manager registration, admin registration, self-enrollment withdrawal, waitlist auto-enrolment, learning, lms, enrollment cap , KBA , LOD-SF-LMS-SCH , Class - Scheduled Offerings , Problem