3751074 - Admin Portal login via username and password fails when OIDC is enabled

Symptom

After enabling OpenID Connect (OIDC) single sign-on, password-based authentication to the FSM Admin portal fails with error message "Sorry, we were not able to find an account or a user with those credentials.", despite the user existing with superuser role. OIDC authentication functions correctly; direct Admin portal login via credentials is blocked when OIDC is active.

Fig. 1: error message "Sorry, we were not able to find an account or a user with those credentials."

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP Field Service Management

Product

SAP Field Service and Asset Management 1.0

Keywords

fsm admin login, oidc, openid connect, sso, password login failed, sign in with user, admin portal, superuser, credentials error, not able to find an account, login error, federated authentication, bypass not available, identity provider, admin access , KBA , CEC-SRV-FSM-ADM , FSM System Administration , Problem

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