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SAP Knowledge Base Article - PreviewSymptom
The Standard AI Tool: "Create an Account Summary" is only working for Sales and Service Cloud Version 2 entity "Accounts" and not working for "Individual Customers"
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Environment
SAP CX AI Toolkit with SAP Sales and Service Cloud V2
Product
SAP CX AI Toolkit 1.10.0 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions
Keywords
account summary, individual customers, sales and service cloud v2, standard ai tool, custom ai tool builder, entity configuration, business service id, sap.crm.md.service.individualCustomerService, ai agents playground, prompt syntax, {{individualcustomers.*}}, not supported, accounts entity, selection list, cx ai toolkit, syntax , KBA , CEC-AIT , SAP CX AI Toolkit , Problem
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