3751225 - invites section missing and users from cloud identity services not appearing in user management

• The "Invites" section in SAP Signavio is no longer visible.
• Users added to the Admin group in CIS (Cloud Identity Services) do not appear in the SAP Signavio User Management screen.
• Unable to onboard or manage additional users.
• There is a disconnect between CIS group assignment and SAP Signavio user provisioning.

• Product: SAP Signavio Process Manager
• Invitations / License Management for SAP Signavio

1. Open SAP Signavio and navigate to User Management; observe the "Invites" section is not visible.
2. In CIS (Cloud Identity Services), add a user to the Admin group.
3. Return to SAP Signavio User Management and verify the user list; the added user does not appear.

User management (including the Invites function) is not active in workspaces created after the 6th of May; the source system for users and groups is the connected SAP IAS instance, and provisioning must occur via SAP IAS.

1. Manage users and groups only in the connected SAP IAS instance (CIS), not in the SAP Signavio interface.
2. In SAP IAS, create the required groups for the SAP Signavio workspace as described in the product documentation.
3. Assign users in SAP IAS to the appropriate groups (for example, Admin) for SAP Signavio.
4. Allow synchronization from SAP IAS to the SAP Signavio workspace to complete, then verify that users appear in the User Management list.

refer to: Harmonization of authentication and identity management

invites missing, invite section not visible, user management missing invites, users not syncing from CIS, cloud identity services sync, SAP IAS, identity authentication, admin group not reflected, user provisioning, onboarding users, harmonization of authentication, group-based provisioning, SAP Signavio Process Manager, license management, user sync , KBA , BPI-SIG-CA-SEC-UM-IN , Invitations / License Management for SAP Signavio , BPI-SIG-CA-SEC-SAM , SAML 2.0 for SAP Signavio , Problem