Symptom
Start category for user types are empty after moving products between environments.
Environment
SAP CPQ
Reproducing the Issue
- Move product configuration from the source environment (dev) to the target environment (qa)
- Select user types to be sent
- Deploy the product in the target environment
- Observe that user types lose the configured start category.
Cause
Please note for sending products with user types, if the user type exists in the target environment, system Ids must match to be updated.
Resolution
Verify system Id in source environment and match the same on target environment.
See Also
Keywords
Category, User Type, Send/Deploy, Products, CPQ. , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed
Product
SAP CPQ all versions
SAP Knowledge Base Article - Public