SAP Knowledge Base Article - Preview

3751309 - Issue with Sending 360 Reviews Form/Report Copy - 360 Multi-Rater

Symptom

  • Adding a user directly in the Send copy search bar does not populate the Selected Users list.
  • Adding a user via Find Employee shows the user under Selected Users, but sending the copy fails with: "OData Service massSend360Copy Failed, Error Status: error, errorThrown: Error Message: The mass send copy recipients hasn't been given or list is empty".
  • The system treats the Selected Users list as empty when attempting to send the copy.


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Environment

SAP SuccessFactors 360 Reviews

Product

SAP SuccessFactors Performance & Goals 2511

Keywords

360 reviews, send copy, selected users list, recipients list empty, masssend360copy, odata service failed, find employee, cannot add recipient, 360 form copy error, selected users not recognized, error status error, 360 multi rater, 360 report copy, odata error, recipients missing,KI1H2026 , 2026,  WEF-170132  , KBA , LOD-SF-MTR , 360 Multi Rater , Known Error

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