Symptom
- Adding a user directly in the Send copy search bar does not populate the Selected Users list.
- Adding a user via Find Employee shows the user under Selected Users, but sending the copy fails with: "OData Service massSend360Copy Failed, Error Status: error, errorThrown: Error Message: The mass send copy recipients hasn't been given or list is empty".
- The system treats the Selected Users list as empty when attempting to send the copy.
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Environment
SAP SuccessFactors 360 Reviews
Product
SAP SuccessFactors Performance & Goals 2511
Keywords
360 reviews, send copy, selected users list, recipients list empty, masssend360copy, odata service failed, find employee, cannot add recipient, 360 form copy error, selected users not recognized, error status error, 360 multi rater, 360 report copy, odata error, recipients missing,KI1H2026 , 2026, WEF-170132 , KBA , LOD-SF-MTR , 360 Multi Rater , Known Error
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