Symptom
While working with a service contract, there are already multiple billing request lines in the document, in status 'Billed'. When trying to reprice this service contract, it's not possible because the reprice buttons are greyed out, in both header and item level.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP S/4HANA Cloud Public Edition
Cause
The reprice is disabled because the service contract billing status is "Completely billed", this means every billing request line in this document has billing status "Fully Billed".
Resolution
If it's necessary to reprice the service contract, the billing status needs to go back to billing status "Partially billed" or "Not billed". By cancelling at least one billing document from one of the billing request lines the status goes back to "Partially billed", by cancelling all the related billing documents it goes back to "Not billed".
Note: once the service contract is repriced, all the billing document requests that had status "To Be Invoiced" are automatically rejected.
Keywords
billing document request, bdr, invoice cancellation, service contract, released, in process, repricing, tax classification, vat, pricing update, refresh, rejection, rejected, billing status, fully billed, not billed, partially billed , KBA , CRM-S4-SRV-CTR-2CL , S4CRM: Service Contract (Public Cloud) , Problem
SAP Knowledge Base Article - Public