SAP Knowledge Base Article - Public

3751490 - Latest people profile deeplinks to category and card redirect to homepage when SF is not opened

Symptom

  • Deeplinks to People Profile personal data sections do not open the intended section if the application is not already open in the same browser.
  • When the application is already open in another tab, the same deeplinks work as expected.

Environment

  • Product: SAP SuccessFactors Employee Central
  • People Profile - Full Profile

Reproducing the Issue

  1. Ensure there is no active session (sign out and close all application tabs).
  2. Open a browser and navigate using a deeplink to a People Profile personal data card (for example, Emergency Contacts, Address, Dependents, Payment Information, Contact Info, or Personal Information).
  3. SF Demo:https://hcm-us10-sales.hr.cloud.sap/sf/liveprofile?categoryId=personalData&cardId=address
  4. Observe that the page refreshes and redirects to the homepage.
  5. Open the application in another tab and repeat with the same deeplink; it now opens the intended section.

Cause

Deeplinks were generated without the required company parameter in the URL.

Resolution

  1. Edit each People Profile deeplink to include the company query parameter with the company's id (company=the id).
  2. Add the company parameter to the query string together with existing parameters (for example, with categoryId and cardId).
  3. Save the updated deeplinks and test again with no active session; the links should open the intended personal data section instead of redirecting to the homepage.
  4. sample: https://hcm-us10-sales.hr.cloud.sap/sf/liveprofile?company=SFHUB002535&categoryId=personalData&cardId=address 

Keywords

latest people profile, deeplink, deep link, liveprofile, personal data, people profile, full profile, redirect to homepage, company parameter, company id, url parameter, self-service, emergency contacts, dependents, payment information , KBA , LOD-SF-EP-FPP , People Profile - Full Profile , How To

Product

SAP SuccessFactors Employee Central all versions