SAP Knowledge Base Article - Preview

3751684 - online shop limits to 1 person and a single timeslot while backend shows full availability for chunk events using a tour calendar

Symptom

  • In the online shop, only 1 person can be selected although a higher maximum (for example, 40) is configured.
  • Only the 10:00 timeslot is available for booking.
  • All other timeslots are displayed as “sold out”.
  • In the backend, all timeslots are fully bookable and no capacity restrictions are visible.


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Environment

  • Product: SAP Event Ticketing, cloud edition
  • SAP Event Ticketing

Product

SAP Event Ticketing, cloud edition all versions

Keywords

online shop, timeslot, sold out, availability, maximum persons, capacity, chunk event, tour calendar, permission, tour administrator, role, booking, online sales, event setup, availability calculation , KBA , IS-SE-ET , SAP Event Ticketing , Problem

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