SAP Knowledge Base Article - Preview

3752050 - Error "Deletion of sales data is not allowed as external IDs exist for this customer" When Updating Account Data

Symptom

Updating Account data in the system returns the following error message: "Deletion of sales data is not allowed as external IDs exist for this customer."


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Environment

  • SAP Sales Cloud Version 2
  • SAP Sales and Service Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Keywords

Account update, sales data deletion, external ID, business partner, address update, sales arrangement, SAP Sales Cloud Version 2 , KBA , CEC-CRM-ACC , Account for SAP Sales/Service Cloud , CEC-CRM-IND , Individual Customer for SAP Sales/Service Clou , Problem

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