SAP Knowledge Base Article - Public

3752270 - Cannot Monitor SAP AI Units for Premium AI Functions

Symptom

  • Unable to monitor the consumption of SAP AI Units for Premium AI functions in SAP Sales & Service Cloud Version 2 TDD.
  • Functions affected include "Account Synopsis", "Email draft recommender", and "Case summary".

Environment

  • SAP Service Cloud Version 2.
  • SAP Sales Cloud Version 2.

Reproducing the Issue

  1. Use Premium AI functions (Generative AI) such as Account Synopsis, Email draft recommender, or Case summary.
  2. Open SAP For me, Business AI and look for AI Unit consumption or usage tracking for these functions.

Resolution

Consumption of AI units is shared via a report on a weekly basis to customers. 

Keywords

SAP ai units, premium ai, business ai, consumption monitoring, usage tracking, weekly report, account synopsis, email draft recommender, case summary, SAP service cloud version 2, SAP sales cloud version 2, monitoring, ai usage, reporting, analytics , KBA , CEC-CRM-ML , Machine Learning for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions