3752295 - Open service tickets in customer 360 shows "no data available" although open tickets exist

No data available in open service tickets under customer insights

SAP Cloud for Customer

1. Go to Customer Work Center and open an Account.
2. Go to Customer insights tab.
3. Open service tickets.
4. It is shown as No data available.
5. Go to Tickets tab , there are several tickets are assigned to this Account.

At least one open/in-process ticket linked to the account is missing the Completion Due Date. When any open (Status =open/in process) ticket lacks this value, the KPI returns “No data available”.

Please maintain the Completion Due Date for all the tickets which are assigned to this Account. If it's impossible,as an alternatively ,Custom key metrics can be used for any custom metrics because standard KPI which cannot be modified per tenant.

• refer to: Configure key metrics (Customer Insights)

customer 360, customer insights, open service tickets, no data available, kpi, completion due date, CompleteDuedatetimeContent, service ticket, open status, in process, sla, ticket kpi, missing due date, odata, metrics configuration. , KBA , LOD-CRM-SBS-360 , Customer 360 Profile , Problem

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions