SAP Knowledge Base Article - Public

3752809 - Mentoring custom picklist question: "matching based on" only becomes editable when marked as key question

Symptom

Mentoring custom picklist question: "matching based on" only becomes editable when marked as key question.

Environment

 SAP SuccessFactors Succession & Development - Mentoring

Reproducing the Issue

  1. Configure a custom picklist for use as a matching criterion in mentoring program settings.
  2. Create a new supervised mentoring program.
  3. In the signup form, add a question.
  4. Set the question category to the custom picklist.
  5. Observe that "Matching based on" is greyed out and defaults to "Preferences".
  6. Mark the question as a "Key Question"; the "Matching based on" field becomes editable.

Cause

The "matching type" field is incorrectly enabled when toggling the "key question" checkbox.

Resolution

The fix for this issue is planned to be deployed in the 2H 2026 release (b2611), October 12, 2026, for Preview instances and November 13–14, 2026, for Production instances 

For further information on release timelines, please review SAP SuccessFactors Product Release & Road Map Information.

See Also

Creating Mentoring Signup Forms | SAP Help Portal

Keywords

mentoring, custom picklist, matching based on, preferences, key question, signup form, supervised program, greyed out, editable field, ui defect, matching criteria, mentoring administration, question category, error on save, CDP-33458 , KBA , LOD-SF-MEN-ADM , Admin Center and Setttings , Known Error

Product

SAP SuccessFactors Succession & Development all versions