SAP Knowledge Base Article - Public

3753131 - Documentation characteristic not transferred to CPQ

Symptom

Description field not maintained in CPQ when coming from "Documentation for Value".

Environment

SAP CPQ integrated with Variant Configuration or Advanced Variant Configuration

Cause

  • This is expected behavior. The AVC “Documentation” field for a characteristic/domain value is not treated as the value description in the standard integration
  • CPQ consumes the language-dependent long description of the characteristic value provided in the payload; the “Documentation” field is not sent to CPQ.

Resolution

Description should be maintained in "Description" field for characteristic values to be received in CPQ.

Keywords

Documentation, characteristic value description, KB Sync, characteristic value, VC, AVC, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed

Product

SAP CPQ all versions