Symptom
Description field not maintained in CPQ when coming from "Documentation for Value".
Environment
SAP CPQ integrated with Variant Configuration or Advanced Variant Configuration
Cause
- This is expected behavior. The AVC “Documentation” field for a characteristic/domain value is not treated as the value description in the standard integration
- CPQ consumes the language-dependent long description of the characteristic value provided in the payload; the “Documentation” field is not sent to CPQ.
Resolution
Description should be maintained in "Description" field for characteristic values to be received in CPQ.
Keywords
Documentation, characteristic value description, KB Sync, characteristic value, VC, AVC, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed
Product
SAP CPQ all versions
SAP Knowledge Base Article - Public